FAQ: Ticketing

1. What are your hours?
Tuesday - Sunday, 10am - 5pm and 10am - 8pm on performance days.  Our Box Office is closed on Mondays (except June - August) however you can purchase tickets at www.lagunaplayhouse.com or leave us a message at 949-497-2787 Ext. 1 which will be promptly returned when we resume our regular business hours on Tuesday. Administrative Office Hours: 9:30am - 5:30pm Monday - Friday.
 
2. How do I buy tickets?
Season subscription and individual tickets can be bought securely online with a credit card 24 hours a day. Tickets may also be purchased over the phone at (949) 497-ARTS (497-2787) Ext. 1, or by visiting the Box Office at 606 Laguna Canyon Road, Laguna beach, CA 92651.
 
3. Are there any additional fees/charges when purchasing tickets?
In addition to a $5 discount on the purchase of additional single tickets, Subscribers and Donors are not charged additional fees when purchasing single tickets. Non-subscribers are charged a $4 per ticket handling fee on all phone and online orders.
4. Can I replace lost or stolen tickets?
Visit the Box Office in person or call us at (949) 497-ARTS (2787), Ext. 1.
5. Where and when can I pick up my tickets?
Tickets can be picked up at the Box Office at 606 Laguna Canyon Road, Laguna beach, CA 92651 anytime after the order is placed. Early pick-up is recommended to avoid the lineup closer to curtain time.
6. What is the policy on exchanging tickets?
Tickets can only be exchanged for a different performance of the same play. Ticket exchanges may be made up to one hour prior to the original performance time. Tickets may be exchanges via phone, fax or mail, or to expedite your exchange you may exchange your tickets by filling out the online exchange form. There is a $10 exchange fee per exchange for single ticket/non-subscribers. The fee is $20 if the exchange is made less than 24 hours in advance of the original performance. This fee does not apply to subscribers. However, single ticket buyers and subscribers will be charged a non-refundable upgrade if exchanging into a higher priced performance or upgrading to higher priced seats.
In addition, you have the option of releasing your tickets if you are unsure as to what alternate performance you would like to attend. Or you may also donate your tickets to the Playhouse and receive a tax-deduction. For details, contact Ticket Services or explore these options online.
7. Does The Laguna Playhouse offer group rates?
Parties of 10 or more people qualify for group rates. Some restrictions may apply. Group and educational tickets may be arranged by calling (949) 497-2787, ext. 229 or by e-mailing our Groups Sales Manager, groups@lagunaplayhouse.com.
8. Can you hold tickets for me until I can come down and pay for them?
All ticket reservations must be paid for in full at the time of the order.
9. Is The Laguna Playhouse wheelchair-accessible?
Yes, we have accessible wheelchair seating located in our 12th row of our main floor orchestra sections.. Please contact Ticket Services at (949) 497-ARTS (497-2787) Ext. 1 and we will review your options with you.
10. Why, after I’d asked for the best available seats, do I sometimes see empty seats in front of me?
Subscribers have until the day of a performance to exchange out of their seats and come another day. That leaves us very little time to sell their returned tickets so occasionally you will see empty seats in front of you. However, be assured that we will always sell you the best seats available at the time of purchase.
11. What if I simply forget a performance...can I still use my tickets for another performance?
Subscribers can hold onto your old tickets and bring them to the ticket window one hour prior to curtain for any other performance of the same play, provided seats are available.  There would be a $5 per ticket missed performance fee, plus any upgrades that may be applicable.